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Policies & Information

Shipping Costs
Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select during checkout. We may on occasion offer free shipping for specific shipping options in select categories, or free shipping site-wide. If you have any questions, feel free to call our on-line support team toll-free at 888-814-4452.

Availability For Special Order Products
In the event you purchase an item that is not currently in-stock, generally we’re able to make these items available for in-store pick-up, or have them ready to be shipped directly to you within two to three weeks.

Returns/Refunds/Exchanges
At Hawthorne we work extremely hard to satisfy every customer. If your recently purchased item is not functioning as designed due to product failure, simply call your salesperson at the number listed on your sales receipt. If you don’t remember your salespersons name or can’t find your receipt – no problem – just call 888-814-4452 and someone will help you. Hawthorne will, in our discretion, repair it, replace it or depending on your method of payment, with valid receipt, will offer store credit or full refund. All sales are final on overstock, closeout and clearance items.

Our privacy policy
We at Hawthorne understand the concern regarding privacy and the Web and are committed to protecting the privacy of our customers. The information we collect is the same information we collect in-store when purchases are made. We do not sell or provide this information to third parties not affiliated with Hawthorne. We use this information to process your order and to provide a more personalized shopping experience.

We may occasionally present special offers or provide information of interest based on your purchases made, again the same way we currently do with in-store purchases. If upon receiving these types of information you do not find them useful, you can always "un-subscribe", or discontinue them at any time.

How do I change my password?
Login in with your old password and go to the "my account" section of the site. There is a link to change your password.

How do I retrieve a forgotten username or password?
Lost password emails can only be sent to the email address currently listed (validated or unvalidated) on your account or an email address previously validated for your account. If you know your username and password but no longer have access to a currently listed (validated or invalidated) or previously validated email address, you should change and validate your email address immediately.

Otherwise, a forgotten username or password means you will permanently lose access to your Hawthorne account. In this situation, you may wish to create a new account. Additionally, Hawthorne staff are not able to delete your account if you have forgotten your password or username.

Non-Discrimination Policy
Hawthorne does not and shall not discriminate on the basis of: race, color, religion, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or any other protected basis, in any of its activities or operations. These activities include, but are not limited to: hiring and firing of staff, selection of vendors, and provision of services to customers. We are committed to providing an inclusive and welcoming environment for all members of our staff, vendors and customers.

Questions or concerns?
If you have any questions or concerns, please feel free to call our customer service department toll free at 888-814-4452.